Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of the website assistupbydonna.co.uk and any products or services purchased through it. By accessing the site or making a purchase, you agree to be bound by these terms. Please read them carefully before using the site.

Assistup by Donna is operated by Donna Townsend, a sole trader based in the United Kingdom.

2. Products and Services

Assistup by Donna offers the following:

Digital products including guides, workbooks, planners, checklists, and templates available for purchase and immediate download
Membership subscriptions providing ongoing access to a library of digital resources
Free resources available via the website and email list

All digital products are delivered electronically. No physical products are sold or shipped.

3. Membership Subscriptions

Membership plans are offered on a monthly rolling basis. By subscribing you agree to the following:

Your subscription will automatically renew each month unless cancelled
You may cancel your subscription at any time through your account settings or by contacting us
Cancellation takes effect at the end of your current billing period — you will retain access until that date
We reserve the right to modify membership content, pricing, or features with reasonable notice
Access to membership content is for your personal use only and may not be shared

4. Pricing and Payment

All prices are displayed in GBP (British Pounds Sterling) unless otherwise stated. Prices are inclusive of any applicable taxes where required by law.

Payments are processed securely through Wix Payments or other third-party payment providers. Assistup by Donna does not store your payment details.

We reserve the right to change pricing at any time. Any price changes to existing subscriptions will be communicated in advance.

5. Refund Policy

Due to the digital nature of our products, we do not offer refunds on completed purchases of digital downloads once the file has been accessed or downloaded.

For membership subscriptions, refunds are not provided for partial months. If you believe there has been an error or technical issue with your purchase, please contact us within 7 days and we will do our best to resolve it.

Nothing in this policy affects your statutory rights under applicable consumer protection law.

6. Intellectual Property

All content on this website including guides, workbooks, templates, graphics, text, and branding is the intellectual property of Assistup by Donna unless otherwise stated.

When you purchase a digital product or access membership content you are granted a personal, non-transferable licence to use that content for your own purposes. You may not:

Resell, redistribute, or share the content with others
Claim the content as your own work
Use the content for commercial purposes without written permission
Upload or share files to public platforms or file-sharing services

7. Affiliate Links

Some pages on this website contain affiliate links. This means we may earn a small commission if you purchase a product or service through one of these links, at no additional cost to you.

We only recommend tools and services we genuinely use or believe to be useful. Affiliate relationships do not influence the content or recommendations on this site.

8. Disclaimer

The content on this website is provided for informational and educational purposes only. While we aim to provide accurate and up-to-date guidance, Assistup by Donna makes no guarantees about income, results, or outcomes from following any advice or using any resources provided.

Results will vary depending on individual effort, circumstances, and market conditions. Nothing on this site constitutes financial, legal, or professional advice.

9. Limitation of Liability

To the fullest extent permitted by law, Assistup by Donna shall not be liable for any indirect, incidental, or consequential losses arising from your use of the website or its content.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

11. Contact

If you have any questions about these terms, please contact us via the contact form on the website at assistupbydonna.co.uk.